Chapter 7: Your Personal Health Plan

105  Research done a few years ago: “The Association Between Income and Life Expectancy in the United States, 2001–2014,” Journal of the American Medical Association (JAMA), April 26, 2016, https://jamanetwork.com/journals/jama/fullarticle/2513561.

106  a deep dive: “Knowing Is Not Enough—Act on Your Family Health History,” Centers for Disease Control and Prevention, U.S. Department of Health and Human Services, https://www.cdc.gov/genomics/famhistory/knowing_not_enough.htm.

106  online family history form: “My Family Health Portrait,” Centers for Disease Control and Prevention, U.S. Department of Health and Human Services, https://phgkb.cdc.gov/FHH/html/index.html.

107  genomics information: “Genomics and Health Resources (A–Z),” Centers for Disease Control and Prevention, U.S. Department of Health and Human Services, https://phgkb.cdc.gov/PHGKB/phgHome.action?action=a2z.

107  23andMe: https://www.23andme.com/

108  expanding array of reports: “Reports Included in All Services,” 23andMe, https://www.23andme.com/dna-reports-list/.

108  a directory: “Find a Genetic Counselor,” National Society of Genetic Counselors, https://www.nsgc.org/page/find-a-genetic-counselor.

109  Nebula Genetics: https://nebula.org/anonymous-sequencing.

109  preventive health tool: “What Is Preventive Health on Facebook?” Facebook, https://www.facebook.com/help/279392126259317?ref=preventive_health_microsite.

109  Federally Qualified Health Centers: “Federally Qualified Health Centers,” Health Resources & Services Administration, U.S. Department of Health and Human Services, https://www.hrsa.gov/opa/eligibility-and-registration/health-centers/fqhc/index.html.

111  U.S. Preventive Services Task Force: https://www.uspreventiveservicestaskforce.org/.

111  Advisory Committee on Immunization Practices: Advisory Committee on Immunization Practices, Centers for Disease Control and Prevention, U.S. Department of Health and Human Services, https://www.cdc.gov/vaccines/acip/index.html.

111  American Academy of Pediatrics: https://www.aap.org/en-us/Pages/Default.aspx.

111  Health Resources and Services Administration: https://www.hrsa.gov/.

112  top-graded preventive care measures: “USPSTF A and B Recommendations,” U.S. Preventive Services Task Force,” https://www.uspreventiveservicestaskforce.org/Page/Name/uspstf-a-and-b-recommendations/.

112  a 2018 study: “Few Americans Receive All High-Priority, Appropriate Clinical Preventive Services,” Health Affairs, June 2018, https://www.healthaffairs.org/doi/10.1377/hlthaff.2017.1248.

Chapter 6: Medicaid: A Program Everyone May Need

87  split about 60–40: “Medicaid Financing: The Basics,” Kaiser Family Foundation, https://www.kff.org/medicaid/issue-brief/medicaid-financing-the-basics/.

87  Nearly 70 percent: Acceptance of New Patients with Public and Private Insurance by Office-Based Physicians: United States, 2013, National Center on Disease Statistics, Centers for Disease Control and Prevention, U.S. Department of Health and Human Services, https://www.cdc.gov/nchs/products/databriefs/db195.htm.

88  research finds: “Data Note: Three Findings about Access to Care and Health Outcomes in Medicaid,” Kaiser Family Foundation, March 23, 2017, https://www.kff.org/medicaid/issue-brief/data-note-three-findings-about-access-to-care-and-health-outcomes-in-medicaid/.

88  2020 report: Medicaid and CHIP Eligibility, Enrollment, and Cost Sharing Policies as of January 2020: Findings from a 50-State Survey, Kaiser Family Foundation, March 2020, http://files.kff.org/attachment/Report-Medicaid-and-CHIP-Eligibility,-Enrollment-and-Cost-Sharing-Policies-as-of-January-2020.pdf.

89  averaged thirty months: Medicaid Home and Community-Based Services Enrollment and Spending, Kaiser Family Foundation, https://www.kff.org/medicaid/issue-brief/medicaid-home-and-community-based-services-enrollment-and-spending/.

90  online national locator: “Find Aging Resources in Your Area,” National Association of Area Agencies on Aging, https://www.n4a.org/.

90  same functional eligibility: Key State Policy Choices About Medicaid Home and Community-Based Services, Kaiser Family Foundation, http://files.kff.org/attachment/Issue-Brief-Key-State-Policy-Choices-About-Medicaid-Home-and-Community-Based-Services.

90  ADvancing States: http://www.advancingstates.org/.

94  according to: “Medicaid’s Treatment of the Home,” Martindale, December 19. 2019, https://www.martindale.com/legal-news/article_levene-gouldin-thompson-llp_2522603.htm.

94  Medicare Savings Programs: Medicare Savings Programs, Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/your-medicare-costs/get-help-paying-costs/medicare-savings-programs.

94  Extra Help: “Find your level of Extra Help (Part D),” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/your-medicare-costs/get-help-paying-costs/find-your-level-of-extra-help-part-d.

94  State Health Insurance Assistance Program: State Health Insurance Assistance Programs, https://www.shiptacenter.org//.

95  directory of state programs: “Directory of State ABLE Account Programs,” Academy of Special Needs Planners, https://specialneedsanswers.com/able-accounts.

Chapter 5: Medicare Coverage, Costs, and Concerns

68  Medicare book: Philip Moeller, Get What’s Yours for Medicare: Maximize Your Coverage, Minimize Your Costs (New York: Simon & Schuster, 2016), https://www.amazon.com/Get-Whats-Yours-Medicare-Maximize/dp/1501124005/.

68  Get What’s Yours: https://getwhatsyours.org/medicare/.

69  current enrollee costs: “Medicare Costs at a Glance,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/your-medicare-costs/medicare-costs-at-a-glance.

69  provides broad coverage: “What Medicare Covers,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/what-medicare-covers.

69  guide to Medigap: Choosing a Medigap Policy: A Guide to Health Insurance for People with Medicare, Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/pubs/pdf/02110-medicare-medigap-guide.pdf.

71  link to current rates: “Medicare costs at a glance,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/your-medicare-costs/medicare-costs-at-a-glance.

75  MA plans can include: “Medicare Advantage Plans cover all Medicare services,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/what-medicare-covers/what-medicare-health-plans-cover/medicare-advantage-plans-cover-all-medicare-services.

75  four savings programs: “Medicare Savings Programs,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/your-medicare-costs/help-paying-costs/medicare-savings-program/medicare-savings-programs.html.

76  projects: The Budget and Economic Outlook: 2020 to 2030, Congressional Budget Office, January 2020, https://www.cbo.gov/publication/56073.

77  MedPACs reports: “Medicare and the Health Care Delivery System,” Medicare Payment Advisory Commission Report to the Congress, June 2020, http://www.medpac.gov/docs/deafault-source/reports/jun20_reporttocongress_sec.pdf?sfvrsn-0.

77  MACPAC: Medicaid and CHIP Payment and Access Commission, https://www.macpac.gov/.

78  annual maximum deductibles: “Yearly deductible for drug plans,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/drug-coverage-part-d/costs-for-medicare-drug-coverage/yearly-deductible-for-drug-plans.

78  current rules: “Costs for Medicare drug coverage,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/drug-coverage-part-d/costs-for-medicare-drug-coverage.

80  complete this Extra Help application: “Extra Help With Medicare Prescription Drug Plan Costs,” U.S. Social Security Administration, https://secure.ssa.gov/i1020/start.

81  Plan Finder: “Find a Medicare plan,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/find-a-plan/questions/home.aspx.

82  useful rundown: “Medigap Enrollment and Consumer Protections Vary Across States,” Kaiser Family Foundation, July 2018, http://files.kff.org/attachment/Issue-Brief-Medigap-Enrollment-and -Consumer-Protections-Vary-Across-States.

82  Medigap Finder: “Find a Medigap policy that works for you,” Medicare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.medicare.gov/medigap-supplemental-insurance-plans/.

83  set by rules: “IRMAA Sliding Scale Tables,” Program Operations Manual System (POMS), U.S. Social Security Administration, https://secure.ssa.gov/poms.nsf/lnx/0601101020.

84  Turbo Tax: “What Is the Difference Between AGI and MAGI on Your Taxes?” Intuit Turbo Tax, https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-difference-between-agi-and-magi-on-your-taxes/L7kHckNS3.

85  COBRA: “Continuation of Health Coverage (COBRA),” U.S. Department of Labor, https://www.dol.gov/general/topic/health-plans/cobra.

Chapter 4: The Affordable Care Act and Other Health Plans

51  Kaiser Family Foundation’s: “Featured Affordable Care Act Resources,” Kaiser Family Foundation, https://www.kff.org/tag/affordable-care-act/.

51  2020 ACA primer: “Explaining Health Care Reform: Questions About Health Insurance Subsidies,” Kaiser Family Foundation, January 16, 2020 https://www.kff.org/health-reform/issue-brief/explaining-health-care-reform-questions-about-health/.

51  certain circumstances: “Dates and deadlines for 2020 health insurance,” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/quick-guide/dates-and-deadlines/.

51  Preventive health services: “Preventive health services,” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/preventive-care-benefits/.

51  Coverage for pre-existing conditions: “Coverage for pre-existing conditions,” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/pre-existing-conditions/.

52  Dental coverage in the marketplace: “Dental Coverage in the Marketplace,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/dental-coverage/.

52  Birth control benefits: “Birth Control Benefits,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/birth-control-benefits/.

52  Breastfeeding benefits: “Breastfeeding Benefits,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/breast-feeding-benefits/.

52  Mental health and substance abuse coverage: “Mental Health & Substance Abuse Coverage,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/mental-health-substance-abuse-coverage/.

52  Emergency services: “Emergency Services,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/using-marketplace-coverage/getting-emergency-care/.

52  Pregnancy, maternity, and newborn care: “Pregnancy, Maternity, and Newborn Care,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/what-if-im-pregnant-or-plan-to-get-pregnant/.

52  Mental health and substance use disorder services: “Mental Health and Substance Use Disorder Services,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/mental-health-substance-abuse-coverage/.

52  Preventive and wellness services: “Preventive and Wellness Services,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/coverage/preventive-care-benefits/.

53  Federal Poverty Level guidelines: “HHS Poverty Guidelines for 2020,” U.S. Department of Health and Human Services, https://aspe.hhs.gov/poverty-guidelines.

53  a flowchart: “Premium Tax Credit Flow Chart: Are You Eligible?” IRS, https://www.irs.gov/affordable-care-act/individuals-and-families/premium-tax-credit-flowchart-are-you-eligible.

53  Publication 5187: “Affordable Care Act: What You and Your Family Need to Know,” Publication 5187, IRS, https://www.irs.gov/pub/irs-pdf/p5187.pdf.

53  Instructions for Form 8962: “Instructions for Form 8962,” IRS, https://www.irs.gov/pub/irs-pdf/i8962.pdf.

53  Form 8962: “Premium Tax Credit (PTC),” Form 8962, IRS, https://www.irs.gov/pub/irs-pdf/f8962.pdf.

53  summary page: “About Form 8962, Premium Tax Credit,” IRS, https://www.irs.gov/forms-pubs/about-form-8962.

54  ACA navigator: Find Local Help,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://localhelp.healthcare.gov/#/.

54  ACA calculator: Health Insurance Marketplace Calculator, Kaiser Family Foundation, https://www.kff.org/interactive/subsidy-calculator/.

54  an online tool: Income levels and ACA savings, HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/lower-costs/.

54  an online map: “Insurer Participation on ACA Marketplaces, 2014–2020,” Kaiser Family Foundation, https://www.kff.org/private-insurance/issue-brief/insurer-participation-on-aca-marketplaces-2014-2020/.

55  homeless: “How to Claim an Exemption if You Were Homeless,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/homeless.

55  eviction or foreclosure: “How to Claim an Exemption Because You Experienced Eviction or Foreclosure,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/eviction.

55  utility shut-off notice: “How to Claim an Exemption Due to a Utility Shut-off,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/utilities-shut-off.

55  domestic violence: “How to Claim an Exemption if You Experienced Domestic Violence,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/domestic-violence.

55  a death in the family: “How to Claim an Exemption Due to the Death of a Close Family Member,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/death-in-family.

55  a natural disaster: “How to Claim an Exemption Due to Fire, Flood, or Other Disaster,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/disaster.

55  bankruptcy: “How to Claim an Exemption if You Filed for Bankruptcy,” HealthCare.gov, U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/bankruptcy.

55  medical expenses: “How to claim an exemption for unpaid medical expenses,” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/owe-medical-expenses.

55  caregiver expenses: “How to claim an exemption due to increased expenses caring for a family member,” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/care-for-family.

55  child medical support: “How to claim an exemption for a child who’s medically supported by another party and not eligible for Medicaid or CHIP,” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/medicaid-chip-denied.

55  eligibility appeals: “How to claim an exemption if you were uncovered while waiting for a successful appeal.” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/eligible-based-on-appeal.

55  ineligible for Medicaid: “How to claim an exemption if you would have qualified for Medicaid if your state had expanded coverage,” HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/exemptions-tool/#/results/2018/details/secretary-hardship.

56  Healthcare,gov: “Out-of-pocket maximum/limit,” on ACA-covered health expenses,  HealthCare.gov., U.S. Centers for Medicare & Medicaid Services, https://www.healthcare.gov/glossary/out-of-pocket-maximum-limit/.

56  struck down: “Obamacare Insurance Mandate Is Struck Down by Federal Appeals Court.” New York Times, December 18, 2019, https://www.nytimes.com/2019/12/18/health/obamacare-mandate.html.

56  3 million people: “Short-term Plans Enrolled 3 Million People, House Committee Finds,” Modern Healthcare, June 26, 2020, https://www.modernhealthcare.com/insurance/short-term-plans-enrolled-3-million-people-house-committee-finds.

57  a guide: “The expansion of short-term limited-duration policies and implications for patients,” Milliman, https://milliman-cdn.azureedge.net/-/media/milliman/pdfs/articles/patient-implications-brief-20200224.ashx?

58  a million people: “New York State Investigates Christian Health Cost-Sharing Affiliate,” New York Times, January 8, 2020, https://www.nytimes.com/2020/01/08/health/christian-health-insurance-subpoena.html.

59  studies regularly find: “VA Health System Generally Delivers Higher-Quality Care Than Other Health Providers,” RAND Corporation, April 26, 2018, https://www.rand.org/news/press/2018/04/26.html.

59  Wounds of War: Suzanne Gordon, Wounds of War: How the VA Delivers Health, Healing, and Hope to the Nation’s Veterans (Ithaca, NY: Cornell University Press, 2018), https://www.amazon.com/Wounds-War-Delivers-Veterans-Politics-ebook/dp/B07BTCBP64/ref.

60  extensive survey: “2018 Survey of Veteran Enrollees’ Health and Use of Health Care,” Advanced Survey Design, January 9, 2019, https://www.va.gov/HEALTHPOLICYPLANNING/SOE2018/2018EnrolleeDataFindingsReport_9January2019Final508Compliant.pdf.

61  preferred generic drugs: “2020 Tier 1 Copay Medication List,” Veterans Health Administration, https://www.pbm.va.gov/PBM/Tiered_Copay/Tier_1_CO-PAY_MEDICATION_LIST.pdf.

Chapter 1: Game On

3  a story: “To Save Money, American Patients and Surgeons Meet in Cancun,” Kaiser Health News, August 12, 2019, https://khn.org/news/to-save-money-american-patients-and-surgeons-meet-in-cancun/.

3  Ashley Furniture Industries: https://www.ashleyfurnitureindustriesinc.com/.

5  A study: “Telehealth: A quarter-trillion-dollar post-COVID-19 reality?,” McKinsey & Company, https://www.mckinsey.com/~/media/McKinsey/Industries/Healthcare%20Systems%20and%20Services/Our%20Insights/Telehealth%20A%20quarter%20trillion%20dollar%20post%20COVID%2019%20reality/Telehealth-A-quarter-trilliondollar-post-COVID-19-reality.ashx.

6  Healthcare Bluebook: https://www.healthcarebluebook.com/.

8  Organisation for Economic Co-operation and Development: Organisation for Economic Co-operation and Development (OECD), Frequently Requested Health Data, November, 2019, http://www.oecd.org/health/OECD-Health-Statistics-2019-Frequently-Requested-Data.xls.

13  recent: Health, United States, 2018, National Center for Health Statistics, Hyattsville, Maryland, 2019, https://www.cdc.gov/nchs/data/hus/hus18.pdf.

Heroes IV: The Social Media Maven Julie Croner

129  avascular necrosis: “What Is Avascular Necrosis?” Johns Hopkins Medicine, https://www.hopkinsmedicine.org/health/conditions-and-diseases/avascular-necrosis.

131  Regenexx: https://regenexx.com/.

131  Centeno-Schultz Clinic: https://centenoschultz.com/.

Chapter 9: Your Professional Care Team

133  live longer and healthier: “Interpersonal Continuity of Care and Care Outcomes: A Critical Review,” Annals of Family Medicine, March 2005, https://www.annfammed.org/content/3/2/159.

133  Dr. Jennifer DeVoe: https://www.ohsu.edu/providers/jennifer-e-devoe-md.

133  Oregon Health & Science University: https://www.ohsu.edu/.

134  Knoema: “US Population by Age and Generation in 2020,” Knoema, April 16, 2020, https://knoema.com/infographics/egyydzc/us-population-by-age-and-generation.

134  Accenture: Accenture 2019 Digital Health Consumer Survey, Accenture, March 2020, https://www.accenture.com.

135  sobering report: The Economic Consequences of Millennial Health, Moody’s Analytics and Blue Cross Blue Shield Association, November 6, 2019, https://www.bcbs.com/the-health-of-america/reports/how-millennials-current-and-future-health-could-affect-our-economy.

135  emotional retelling: “Dad’s Last Week,” Annals of Family Medicine, May 2016, http://www.annfammed.org/content/14/3/273.full.pdf+html?.

135  ranked 27th out of 36: “Doctors.” OECD Data, https://data.oecd.org/healthres/doctors.htm.

136  predicts: “New Findings Confirm Predictions on Physician Shortage,” Association of American Medical Colleges, April 23, 2019, https://www.aamc.org/news-insights/press-releases/new-findings-confirm-predictions-physician-shortage.

136  reported: “Geisinger’s med school to provide free tuition for primary-care students,” Modern Healthcare, November 6, 2019, https://www.modernhealthcare.com/physicians/geisingers-med-school-provide-free-tuition-primary-care-students.

137  UpToDate: https://www.uptodate.com/home.

138  Beth Bortz: “Meet our team,” Virginia Center for Health Innovation, https://www.vahealthinnovation.org/our-team/.

138  direct primary care: “Direct Primary Care Gaoms Ground as Employer Strategy,” Mercer, July 9. 2020, https://www.mercer.us/our-thinking/healthcare/.

139  concierge medicine: “What to Know About Concierge Medicine,” AARP, April 25, 2019, https://www.aarp.org/health/conditions-treatments/info-2019/what-to-know-about-concierge-medicine.html.

139  Accountable care organizations: “Accountable Care Organizations (ACOs): General Information,” U.S. Centers for Medicare & Medicaid Services, https://innovation.cms.gov/initiatives/ACO/.

140  Ambulatory Surgical Center: “ASC Quality Reporting,” U.S. Centers for Medicare & Medicaid Services, https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/ASC-Quality-Reporting/index.html.

141  Affordability concerns: “Health Insurance Affordability Concerns and Health Care Avoidance Among US Adults Approaching Retirement,” Journal of the American Medical Association (JAMA), February 7, 2020, https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2760437.

142  formally asked: “Implementation of Financial Education Curriculum for Medical Students and Physicians in Training,” American Medical Association, October 2019, https://www.ama-assn.org/system/files/2019-10/i19-refcomm-c-addendum.pdf.

142  Dr. Caroline Sloan: https://medicine.duke.edu/faculty/caroline-sloan-md.

142  The 7 Habits of Highly Effective Cost-of-Care Conversations: “The 7 Habits of Highly Effective Cost-of-Care Conversations,” Annals of Internal Medicine, May 7, 2019, https://annals.org/aim/fullarticle/2732826/7-habits-highly-effective-cost-care-conversations.

144  surging growth: “Implications of the Rapid Growth of the Nurse Practitioner Workforce in the US,” Health Affairs, February 2020, https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2019.00686.

145  National Association of Free & Charitable Clinics: http://www.nafcclinics.org/.

145  searchable directory: “Find Free/Low-Cost/Sliding Scale Clinics,” NeedyMeds, https://www.needymeds.org/free-clinics-branch.

Heroes VI: The Warrior Mother Cynthia Buness

201  published a piece: “Oral Vancomycin Therapy in a Child with Primary Sclerosing Cholangitis and Severe Ulcerative Colitis,” pghn [Pediatric Gastroenterology, Hepatology & Nutrition], September 2016, https://pghn.org/search.php?where=aview&id=10.5223/pghn.2016.19.3.210&code=1121PGHN&vmode=FULL.

Heroes II: The Insurance Claims Expert Marsha Meytlis

63  developmental delay: “Developmental Delay,” Michigan Medicine, University of Michigan, http://www.med.umich.edu/yourchild/topics/devdel.htm.

64  Applied Behavior Analysis: “Applied Behavior Analysis,” Psychology Today, https://www.psychologytoday.com/us/therapy-types/applied-behavior-analysis.

66  FaxZero.com: https://faxzero.com/.

Heroes VII: The Warrior Daughter Areta Buness

238  erythema nodosum: “Erythema nodosum,” Web MD, https://www.webmd.com/skin-problems-and-treatments/erythema-nodosum.

240  autobiographical story: “My Story of Perseverance: Indomitable Spirit.” Stanford University Athletics, Stanford University, https://gostanford.com/feature/indomitablespirit.